Welcome to Quiet Cool! We want you to know your rights and responsibilities in simple words before you dive into the full legal document.
👉 For the full legal version, please read our complete Terms & Conditions below.
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These Terms and Conditions (“Terms”) govern your access to and use of the services provided by Quiet Cool LLP (“QC”, “we”, “us”, or “our”) through its website https://www.quietcool.in, mobile application, and other authorized digital platforms (collectively, the “Platform”). The services made available through the Platform are collectively referred to as the “Services.”
These Terms also incorporate our Privacy Policy, along with any additional guidelines, policies, or disclaimers issued by QC from time to time (“Supplemental Terms”). The Privacy Policy and Supplemental Terms shall form an integral part of these Terms. In case of any conflict between these Terms and any Supplemental Terms relating to specific Services, the Supplemental Terms shall prevail.
These Terms constitute a legally binding contract between Quiet Cool LLP, a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008, having its registered office at [Registered Address], Mumbai – 400008, Maharashtra, India; and You, an individual user of the Services or a legal entity that books Services on behalf of end-customers (“you” or “Customer”).
By accessing, registering on, or using the Services, you represent and warrant that you have attained the age of majority (18 years or older) and are legally competent to enter into a binding contract under the Indian Contract Act, 1872; and have read, understood, and agreed to be bound by these Terms. If you are using the Services on behalf of another person or organization, you confirm that you are authorized to accept these Terms on their behalf, and to bind them to the obligations contained herein. If you do not agree to these Terms, you must immediately discontinue use of the Platform and Services.
QC provides Customers with a unified Platform to access and manage air conditioning products and services, including:
(a) All on-site services (including installation, preventive/annual maintenance, breakdown repairs, and related technical support) are carried out exclusively by QC’s authorized service personnel, in accordance with QC’s Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and applicable safety guidelines.
(b) QC’s scope of Services is strictly limited to air conditioning products and related solutions. QC does not provide general “home services” (such as plumbing, carpentry, electrical works unrelated to AC installations, or interior works), unless specifically offered under QC’s approved service portfolio.
(c) QC reserves the right to decline, suspend, or discontinue any service request that falls outside its defined service offerings, is unsafe to perform, or is inconsistent with QC’s policies or legal requirements.
(a) The Platform and Services are provided solely for personal, household, and non-commercial use, unless otherwise agreed in writing with QC. Any unauthorized commercial use, resale of services, or misrepresentation is strictly prohibited.
(b) The Services are available only within India, in locations where QC operates. If a Customer accesses or attempts to avail Services from outside India, the Customer shall be deemed to have accepted QC’s terms, policies, and limitations as applicable to that jurisdiction, and QC shall not be held liable for any limitations or non-availability of Services outside India.
(c) Customers agree to use the Platform in a lawful manner and shall not misuse, hack, or attempt unauthorized access to QC’s systems; disrupt or interfere with the functioning of the Platform; or upload false, misleading, or harmful information.
(a) QC may contact Customers via SMS, phone calls, WhatsApp, email, or in-app notifications for purposes including but not limited to service booking confirmations, reminders, updates, technical instructions, invoices, payment confirmations, customer support, complaint redressal, policy changes, security alerts, and legally required notices.
(b) Customers may opt out of promotional or marketing communications at any time by following the unsubscribe instructions in the message or by contacting QC.
(c) However, Customers cannot opt out of essential service communications, which include booking confirmations, updates on active jobs, safety alerts, payment confirmations, and other legally or operationally required notifications.
(d) QC may use automated systems to send such communications, and by using the Services, Customers expressly consent to receive such communications through the chosen contact details provided during account creation or service booking.
(a) For certain Services, Customers may be required to provide valid identity and/or address proof, which may include but is not limited to Aadhaar Card, PAN Card, Passport, Driving License, or Recent utility bill (e.g., electricity or telephone).
(b) QC reserves the right to decline, suspend, or cancel Services if such proof is not furnished, is invalid, or verification fails; and to take necessary legal or corrective action if fraudulent, forged, or misleading documents are submitted.
(c) All identity documents collected will be handled in accordance with QC’s Privacy Policy, applicable data protection laws, and used strictly for verification and service purposes.
(a) To create and maintain an Account on the QC Platform, you must be at least 18 years of age; have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872; and use the Services only for yourself or for an entity on whose behalf you are legally authorized to act.
(b) By registering, you represent and warrant that all information provided is true, accurate, and complete, and that you meet the eligibility requirements set forth in these Terms.
(c) QC reserves the right to deny, suspend, or terminate access to the Services if it has reasonable grounds to believe that you do not meet the eligibility criteria, have misrepresented information, or are otherwise in violation of these Terms.
(a) At the time of registration, you are required to provide true, accurate, current, and complete information, including but not limited to your full legal name, valid mobile number, active email address, and correct service and/or delivery address.
(b) You agree to promptly update your Account information whenever there are changes, so as to ensure uninterrupted access to the Services, proper delivery of products, and timely execution of service jobs.
(c) QC reserves the right to verify the information provided by you at any time. If any information is found to be false, misleading, incomplete, or outdated, QC may, at its sole discretion, suspend or terminate your Account and/or refuse to provide Services until such discrepancies are corrected.
(a) You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username, password, OTPs, and any other authentication details.
(b) Any activity performed through your Account shall be deemed to have been authorized by you, until QC is formally notified in writing (via official support channels) of a suspected compromise or unauthorized access.
(c) If you suspect any unauthorized access, misuse, or security breach, you must immediately notify QC. QC will take reasonable steps to secure the Account once notified, but shall not be responsible for any losses, damages, or liabilities arising from misuse of your Account due to your failure to maintain confidentiality.
(d) You shall not share, transfer, or allow others to use your Account. Multiple users accessing a single Account without QC’s written authorization is strictly prohibited.
(a) By creating an Account, you expressly consent to receive communications from QC through SMS, phone calls, WhatsApp, emails, in-app notifications, or any other contact details provided by you at the time of registration or updated thereafter.
(b) Such communications may include, but are not limited to service confirmations, status updates, reminders, transaction and payment-related notifications, policy updates, changes to Terms & Conditions, and system alerts.
(c) Customers may opt out of marketing and promotional messages at any time by using the unsubscribe option provided in such communications or by contacting QC’s customer support.
(d) However, you cannot opt out of transactional, safety-related, or legally required communications, as these are mandatory for the proper delivery of Services.
(a) Customers may book Services (including installation, preventive/annual maintenance, repairs, AMC, or warranty support) only through QC’s authorized channels, namely QC’s official website, QC’s official mobile application, or QC’s authorized customer helpline.
(b) At the time of booking, Customers must provide accurate and complete details, including the type of service requested, preferred appointment date and time slot, and correct service location and contact details.
(c) QC shall not be responsible for delays, rescheduling, or service failures arising from incomplete, inaccurate, or misleading booking information provided by the Customer.
(a) A booking shall be deemed confirmed only when QC issues an official confirmation through SMS, email, app notification, or phone call.
(b) Until such confirmation is received, the booking shall be considered pending, and QC shall not be liable for any commitments, expenses, or arrangements made by the Customer in anticipation of confirmation.
(c) QC reserves the right to decline or reschedule any booking request based on availability, serviceability of the location, safety considerations, or other operational factors.
(a) Customers may reschedule or cancel a confirmed booking through QC’s Platform (app, website, or helpline) before the service team is dispatched, subject to availability of alternate time slots.
(b) If a cancellation is made after the service team has been dispatched or has arrived at the site, QC reserves the right to levy a cancellation fee in accordance with its Cancellation & Refund Policy.
(c) Refunds, where applicable, shall be processed within the timelines set out in QC’s Cancellation & Refund Policy. However, certain charges, including but not limited to consumables, convenience fees, and site-specific charges, are non-refundable.
(d) QC may, at its sole discretion, waive cancellation charges in exceptional circumstances (e.g., force majeure events, service team delays, or safety concerns not attributable to the Customer).
(a) QC reserves the right to reschedule or cancel any booking at its discretion in circumstances including, but not limited to unavailability of qualified service personnel, safety concerns at the service site, inaccurate or incomplete booking details provided by the Customer, or force majeure events (e.g., natural disasters, strikes, government restrictions, pandemics, or network outages).
(b) Customers shall be promptly informed of such rescheduling or cancellation through QC’s official communication channels. In such cases, Customers will be offered an alternative service slot at no additional cost.
(c) If QC cancels a confirmed booking after dispatch of the service team, the Customer shall be entitled to a full refund of any pre-paid amount, with no cancellation fee applied.
(d) QC shall not be liable for any consequential, incidental, or opportunity losses arising from such rescheduling or cancellation, beyond the refund of pre-paid amounts as specified.
(a) Customers are responsible for ensuring that the service site is prepared and accessible at the scheduled appointment time. This includes (but is not limited to) granting timely and unhindered access to the premises, ensuring availability of essential utilities (e.g., electricity, water), obtaining necessary permissions or approvals (e.g., drilling, society/building permissions, security clearances), and providing a safe, clean, and suitable work environment for QC service personnel.
(b) The Customer or their authorized representative must be present at the premises while QC’s authorized personnel carry out services. This requirement is for safety, security, and verification purposes.
(c) QC service personnel are not permitted to accept keys, access codes, or unattended entry to the premises. Services will only be performed in the presence of the Customer or their authorized representative.
(d) If the service team is unable to carry out the job due to failure to provide access to the premises, unprepared or unsuitable site conditions, absence of the Customer or their representative, or Customer’s delay at the scheduled appointment time, QC may, at its discretion, cancel the booking and apply a cancellation fee as per QC’s Cancellation & Refund Policy; or reschedule the service, subject to availability and possible rescheduling/visit charges.
(e) QC shall not be liable for delays, additional costs, loss, theft, or inability to perform services resulting from the Customer’s non-compliance with these responsibilities.
(a) Charges for installation, preventive/annual maintenance, breakdown repairs, AMC services, and other offerings shall be strictly as per QC’s official Rate Card, which will be displayed on the QC Platform (app/website) or communicated to the Customer at the time of booking.
(b) Service prices may vary depending on factors such as the type of service requested, complexity of work involved, and location and accessibility of the site.
(c) Any additional costs arising during service execution, including but not limited to consumables (e.g., refrigerant gas, insulation tape, brackets, screws), copper piping and fittings, electrical modifications (e.g., wiring, sockets, breakers), drilling, scaffolding, or special tools required, or site-specific requirements (e.g., permissions, extra manpower, or special equipment), shall be informed to the Customer in advance before work begins, and explicit consent will be taken prior to execution.
(d) QC reserves the right to revise its official Rate Card from time to time. However, confirmed bookings will not be affected by subsequent price changes.
(a) Services covered under the Original Equipment Manufacturer’s (OEM) warranty will be provided free of cost, strictly in accordance with the applicable OEM terms and conditions.
(b) QC shall facilitate warranty support between the Customer and the OEM. However, QC shall not be responsible for delays, limitations, or denials arising out of OEM policies.
(c) Any work, parts, or expenses outside the scope of the OEM warranty — including but not limited to additional materials or consumables (e.g., refrigerant, insulation, fasteners), site modifications (e.g., electrical work, masonry, drilling, carpentry), or preventive maintenance or general service not covered under OEM warranty, shall be charged separately as per QC’s official Rate Card.
(d) Customers are required to present valid proof of purchase, warranty card, or invoice at the time of availing warranty services. Failure to provide the same may result in services being charged as per the Rate Card.
(a) Customers may make payments securely via UPI, debit/credit cards, net banking, digital wallets, or any other modes enabled on the Platform.
(b) Cash payments may be accepted only if expressly permitted by QC at the time of booking and must always be supported by an official QC receipt. QC shall not be liable for any cash transactions made without a valid receipt.
(c) Unless otherwise specified in writing by QC, full payment must be made prior to or at the time of job completion. Services may be withheld, delayed, or discontinued until payment is received.
(d) In cases of online payment failure, chargeback, or reversal, QC reserves the right to suspend or cancel the associated booking, deny future services until the outstanding amount is cleared, and adjust or deduct such dues from any refunds or credits payable to the Customer.
(a) Services – Unless specified otherwise, the prices displayed for installation, maintenance, repair, AMC, or related services on the QC Platform represent the basic service charges (exclusive of GST and applicable taxes). The final invoice will include GST and any other statutory levies in accordance with applicable laws.
(b) Product Purchases – For new air conditioners and other products sold through QC’s authorized online channels, the prices displayed on the Platform are inclusive of GST and all applicable taxes, unless expressly stated otherwise.
(c) Customers shall be responsible for any additional taxes, cess, or statutory levies introduced by the Government of India or relevant state/local authorities after the date of booking/purchase, which may be applicable to the Services or Products.
(d) Invoices issued by QC will reflect a clear breakdown of the taxable value, GST component, and any other applicable charges, in compliance with applicable tax laws.
(a) Refunds, where applicable, will be processed strictly in accordance with QC’s Cancellation & Refund Policy as published on the Platform.
(b) Refunds will ordinarily be credited to the original payment method within 7–10 working days, subject to standard banking and payment gateway processes. QC shall not be liable for delays attributable to banks, payment intermediaries, or technical issues beyond QC’s control.
(c) Non-refundable charges – Certain costs, including but not limited to consumables, convenience fees, site-visit charges, or additional materials procured specifically for the Customer’s job, are non-refundable.
(d) Cancellations by QC – If QC cancels a confirmed booking after dispatch due to reasons not attributable to the Customer (such as technician unavailability, force majeure, or operational issues), the Customer will be entitled to a full refund of any pre-paid amount, with no cancellation charges applied.
(e) Adjustments – QC reserves the right to deduct or adjust refunds against any pending dues, service charges, or applicable cancellation fees owed by the Customer at the time of processing the refund.
(a) QC reserves the right to revise, update, or modify the prices, fees, discounts, offers, and rate cards for its products and services at any time, at its sole discretion.
(b) Revised prices shall apply only to new bookings or purchases made after the updated prices are published on the Platform.
(c) Bookings or purchases that have already been confirmed and acknowledged by QC prior to the revision will continue to be governed by the price in effect at the time of confirmation, unless the booking scope is subsequently modified by the Customer, or additional work, consumables, or materials outside the original booking are required.
(d) All discounts, offers, and promotional schemes are time-bound, non-transferable, and may be withdrawn, modified, or terminated by QC at any time without prior notice.
Customers must treat all QC service personnel with dignity, courtesy, and respect at all times. QC personnel have the right to refuse, suspend, or discontinue services immediately if any unsafe site conditions, harassment, abuse, threats, inappropriate behavior, or observation of unlawful activity directed towards service personnel occurs. In such cases, QC reserves the right to cancel the booking without refund, and may further take legal action or report the incident to relevant authorities.
(a) Customers are responsible for ensuring that the service site is safe, clean, accessible, and adequately prepared before and during the scheduled service. This includes, but is not limited to providing unobstructed access to the service location, ensuring availability of basic utilities such as electricity and water, obtaining all necessary permissions (e.g., society/building approvals, drilling permissions, security clearance), and maintaining a hazard-free environment for service execution.
(b) QC personnel may refuse to begin or may discontinue services if, in their reasonable opinion, the site conditions are unsafe, unsuitable, or likely to endanger the personnel, equipment, or property.
(c) Any failure by the Customer to provide a safe and suitable environment under this clause shall be deemed a breach of these Terms; allow QC to cancel or reschedule the booking at its discretion, with cancellation or rescheduling fees applied as per QC’s Cancellation & Refund Policy; and fall under the Exclusions listed in Section 6.5, absolving QC of liability for delays, damages, or inability to perform services caused by such unsafe or unsuitable conditions.
Customers must ensure that QC service personnel have timely and unhindered access to the service premises at the scheduled appointment time. The Customer or their authorized representative must be present at the premises during the entire duration of the service, for safety, security, and service verification purposes. If QC personnel are unable to access the premises due to delay in providing entry, refusal of entry by the Customer or building management, or absence of the Customer or an authorized representative, QC may cancel the job and apply a cancellation fee as per QC’s Cancellation & Refund Policy. Any rescheduled visit caused by lack of access shall attract additional service/visit charges, as per QC’s prevailing Rate Card. QC shall not be liable for delays, rescheduling, or costs resulting from the Customer’s failure to provide timely access.
Customers must not request or pressure QC service personnel to perform work outside the scope of the booked service; engage QC service personnel directly for off-platform, private, or cash jobs; offer tips, gifts, personal favors, or payments outside QC’s official payment system; record, photograph, or video QC service personnel without their prior consent; leave QC service personnel unsupervised at the premises without the Customer or their authorized representative present; or permit or engage in unlawful, unsafe, or inappropriate activity at the service site.
Consequences: Violation of any of the above may result in immediate suspension or termination of the service, cancellation of the booking without refund, and/or reporting of the incident to law enforcement or other relevant authorities.
Customers must inform QC in advance of any site conditions that may affect service delivery (e.g., restricted access, fragile structures, society/building rules, parking restrictions, or working-hour limitations). Customers must also disclose any known risks that may impact the safety of QC personnel or the quality of work, including but not limited to faulty wiring, pest infestation, water leakage, unstable structures, or hazardous materials.
Failure to disclose such information in advance may result in refusal or discontinuation of service until the issue is rectified, rescheduling or cancellation of the booking (with applicable charges), and/or voiding of warranties if the undisclosed condition directly contributes to service defects or equipment failure.
All air conditioning units purchased through QC or its authorized sales channels are covered by the respective Original Equipment Manufacturer’s (OEM) warranty. QC’s role is limited to assisting Customers in initiating and coordinating warranty claims with the OEM. The final decision on the approval, rejection, or scope of warranty coverage shall rest solely with the OEM, in accordance with its warranty terms and conditions. QC shall not be responsible for any delay, denial, or limitation in warranty support arising from the OEM’s policies or procedures. Customers acknowledge that misuse, negligence, improper installation by unauthorized parties, lack of regular maintenance, or tampering with the product may void the OEM warranty, in which case QC shall have no liability.
QC provides a 30-day workmanship warranty on installation and repair services performed exclusively by its authorized service personnel. This warranty covers only workmanship-related issues that can be directly attributed to errors or deficiencies in QC’s service execution.
Exclusions: This warranty does not cover normal wear and tear of equipment or parts; misuse, negligence, or accidental/intentional damage caused by the Customer; malfunctions or failures arising from site conditions outside QC’s control, including but not limited to faulty or unstable electrical supply, improper earthing, inadequate ventilation, water leakage, or structural constraints; issues caused by tampering, modifications, or servicing carried out by unauthorized third parties; or damages or failures arising from the use of non-OEM spare parts, consumables, or accessories not recommended by QC or the OEM.
QC’s liability under this warranty is strictly limited to rectifying the workmanship issue (e.g., reinstallation, adjustment, or correction of service defects). No refunds, replacements, or extended warranties will be offered under this coverage.
Customers are required to operate, maintain, and care for their air conditioning units strictly in accordance with the OEM’s operating manuals and guidelines (e.g., periodic filter cleaning, scheduled servicing, proper usage conditions). Warranty claims, whether under OEM warranty or QC’s workmanship warranty, may be rejected or deemed void if the unit has been tampered with or modified in any way; services or repairs have been carried out by unauthorized third parties not approved by QC or the OEM; the unit has not been properly maintained as required (e.g., lack of routine maintenance, failure to address known issues); or the damage arises from misuse, negligence, or improper handling by the Customer. Customers are solely responsible for ensuring safe site conditions (such as stable electrical supply, proper drainage, and adequate ventilation) that may directly affect the unit’s performance and longevity.
QC shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, data, business opportunities, or goodwill, even if QC has been advised of the possibility of such damages. QC’s total aggregate liability for any direct damages arising from a specific service job shall be strictly limited to the actual service fee paid by the Customer for that job. Where applicable, refunds or re-performance of services shall be the Customer’s sole and exclusive remedy against QC. QC shall not be responsible or liable for issues caused by independent acts, omissions, or negligence of service personnel beyond the 30-day workmanship warranty period; failures or damages arising from customer negligence, misuse, or lack of maintenance; or circumstances outside QC’s reasonable control, including site conditions, infrastructure faults, or third-party interference.
QC shall not be held responsible or liable for any of the following: (a) Unsafe or unsuitable site conditions – Delays, damages, or inability to perform services arising from the Customer’s failure to provide a safe, clean, and accessible work environment as required under Section 5.2. (b) Force majeure events – Delays or failures caused by circumstances beyond QC’s reasonable control, including but not limited to natural disasters, floods, earthquakes, fires, pandemics, strikes, lockouts, government actions, utility failures, or other force majeure events. (c) Faulty infrastructure or pre-existing issues – Damage caused by defective or unsafe electrical wiring, plumbing, drainage, structural limitations, or other site conditions not created by QC. (d) Unauthorized modifications – Issues arising from alterations, repairs, or servicing carried out by third parties not authorized by QC. (e) Unlawful activity or unsafe premises – Any loss, damage, injury, or inability to provide services caused by unlawful activity, criminal conduct, harassment, or unsafe conditions at the Customer’s premises.
(a) The Platform may allow Customers to submit feedback, reviews, suggestions, ratings, images, or other content (collectively, “User Content”).
(b) By submitting User Content, the Customer grants QC a non-exclusive, worldwide, royalty-free, transferable, and perpetual license to use, display, reproduce, store, publish, adapt, and distribute such content for purposes including but not limited to service improvement and training, quality monitoring and audits, marketing and promotional activities, and compliance with legal or regulatory requirements.
(c) Customers shall not upload, share, or publish any content that is false, misleading, defamatory, obscene, or offensive; violent, abusive, harassing, or discriminatory; infringing upon intellectual property rights, privacy rights, or applicable laws; or harmful to QC’s reputation, its personnel, or other Customers.
(d) QC reserves the right, at its sole discretion, to review, edit, moderate, remove, or disable access to any User Content that violates these Terms, applicable laws, or is otherwise deemed inappropriate.
(e) QC does not endorse, verify, or take responsibility for the accuracy or reliability of User Content posted by Customers. Such content reflects only the opinions and views of the individual authors, not QC.
(a) Customers shall retain ownership of all intellectual property rights in the User Content they submit. However, the Customer acknowledges and agrees that by submitting such content, they grant QC the rights described in Clause 7.1(b).
(b) Customers are solely responsible for ensuring that their User Content is accurate, lawful, non-infringing, and compliant with these Terms as well as applicable laws.
(c) QC does not pre-screen, endorse, or independently verify Customer reviews, ratings, or feedback. QC shall not be liable for any loss, damage, or claims (including third-party claims) arising from reliance on such content.
(d) Customers agree to indemnify and hold QC harmless against any claims, damages, or liabilities that may arise due to the illegality, inaccuracy, or infringement contained in their User Content.
(e) QC reserves the right to remove, edit, disable, or moderate any User Content if it is found to be unlawful, inaccurate, misleading, or in violation of these Terms, or if QC reasonably believes it may harm its reputation, customers, or service personnel.
(a) By using the Platform or Services, Customers expressly consent to QC collecting, storing, and processing their personal information, which may include but is not limited to contact details (full name, mobile number, email, address), booking and transaction details (service history, payments, invoices), feedback, complaints, and communication records, and device, network, and usage details (for security, analytics, and fraud prevention).
(b) QC may also collect anonymised or aggregated data that does not personally identify Customers, for the purposes of analytics, product improvement, and market research.
(c) QC will use Customer data strictly for lawful and service-related purposes, including but not limited to fulfilling service requests and bookings, facilitating payments and refunds, enabling warranty and after-sales support, providing safety, fraud prevention, and dispute resolution, improving service quality, customer experience, and platform performance, and sending service confirmations, policy updates, reminders, or other essential communications.
(d) QC shall not sell, rent, or trade Customer personal data with unaffiliated third parties. Limited sharing may occur strictly with trusted partners or vendors (such as service personnel, OEMs, payment gateways, IT/cloud service providers) only to the extent necessary for service execution or legal compliance.
(e) Customers agree that essential communications (e.g., booking confirmations, safety notifications, or legally mandated messages) are a mandatory part of the Services and cannot be opted out of. However, Customers may opt out of receiving promotional or marketing communications through the Platform’s account settings or by following opt-out instructions provided in such communications.
(a) QC adopts industry-standard technical and organizational measures to safeguard Customer data against unauthorized access, alteration, disclosure, loss, or destruction. These measures include (but are not limited to) secure encryption of sensitive information during storage and transmission, multi-level access controls and authentication protocols, firewalls, anti-malware protection, and intrusion detection systems, and regular security audits, monitoring, and compliance reviews.
(b) While QC takes reasonable precautions to protect Customer information, Customers acknowledge that no method of data transmission over the Internet or electronic storage is 100% secure. Accordingly, QC shall not be held liable for any data breaches, cyberattacks, hacking, phishing, or delays in access that occur due to factors beyond QC’s reasonable control (including but not limited to force majeure events, third-party system failures, or malicious acts).
(c) Customers are solely responsible for keeping their login credentials, OTPs, and passwords confidential, ensuring their devices and networks are secured with updated antivirus/firewall protection, and promptly notifying QC of any actual or suspected unauthorized access to their Account.
(d) In the event of a data breach affecting Customer information, QC shall, where legally required, notify the affected Customer(s) promptly through official communication channels, provide details of the breach and any remedial steps being taken, and cooperate with authorities as per applicable Indian law.
(a) QC may share Customer data only to the extent necessary for providing, improving, and supporting the Services. Such data may be shared with authorized QC service personnel (for service execution at the Customer’s premises), payment gateway partners and financial institutions (for secure processing of payments), Original Equipment Manufacturers (OEMs) (for warranty verification, claims, and product-related support), and IT, cloud hosting, and analytics providers (strictly for secure storage, platform management, and service optimization).
(b) All third parties with whom data is shared are contractually bound to use the data solely for the agreed service purposes, maintain confidentiality and security standards equal to or stronger than QC’s, and delete or anonymize Customer data once it is no longer required for service delivery or legal compliance.
(c) QC does not sell, rent, or trade Customer data to advertisers or unauthorized third parties. Any marketing-related communication will be sent only with the Customer’s explicit consent and in accordance with applicable laws.
(d) QC ensures that Customer data is stored and processed within India, except where limited transfers are required for lawful business purposes (e.g., global cloud storage providers). In such cases, QC ensures compliance with applicable Indian data protection laws.
(a) QC may disclose Customer data if required to do so under applicable laws and regulations (including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023, once effective), court orders, law enforcement requests, or directives issued by competent government authorities, or regulatory requirements for tax, accounting, or compliance purposes.
(b) Such disclosure will be made only after QC has verified the authenticity and scope of the request, limited the disclosure to the minimum data necessary for compliance, and where legally permissible, made reasonable efforts to inform the Customer of such disclosure.
(c) QC may also disclose Customer data in good faith where necessary to enforce QC’s rights, Terms, or policies; protect the safety, security, and property of QC, its Customers, or service personnel; or prevent fraud, abuse, or unlawful activity connected with the Services.
(a) Retention Periods: QC retains Customer data only for as long as necessary to deliver the Services and maintain service history, fulfil legal, tax, accounting, or regulatory obligations, and resolve disputes, enforce agreements, or defend legal claims.
(b) Customer-Initiated Deletion: Customers may request deletion of their personal data or account by contacting QC through official support channels. QC will process such requests within 7 working days, subject to legal and regulatory retention requirements. Deletion will result in loss of access to QC’s Services and historical records.
(c) Exceptions to Deletion: QC may retain limited data even after a deletion request if required for compliance with law (e.g., GST records, consumer protection), pending investigations, disputes, or audits, or fraud detection, security, or abuse prevention.
(d) Anonymisation: Where retention is no longer necessary, QC may anonymize or aggregate data so it is no longer personally identifiable. Such anonymized data may be used indefinitely for analytics, service improvement, and business intelligence.
(e) Backups: Deleted data may remain in QC’s secure backup systems for up to 90 days before being permanently removed. During this retention period, backup data is not used for operational or business purposes. All backups are automatically purged upon expiry of the retention period.
(a) Authorized Channels Only: All bookings, payments, and service requests must be made strictly through QC’s authorized Platform (website, mobile app, or helpline).
(b) Customer Responsibility: QC shall not be responsible or liable for any issues, damages, losses, or disputes arising from Customers directly engaging QC personnel or third parties outside the Platform, payments made outside QC’s authorized payment system, or services, modifications, or repairs carried out by unauthorized or unapproved persons not booked through the QC Platform.
(c) Effect on Warranties & Guarantees: Any warranties, guarantees, workmanship assurances, or service commitments provided by QC will automatically become void if the Customer bypasses QC’s Platform for bookings or payments, or unauthorized service providers are engaged without QC’s prior written approval.
(d) Disclaimer of Liability: In such cases, QC bears no responsibility for the safety, quality, or outcomes of the services performed, and the Customer shall bear all associated risks and liabilities.
(a) Customers may discontinue use of the Services at any time by deleting their account directly on the QC Platform or submitting a termination request through QC’s official customer support channels.
(b) Termination will only take effect once all pending obligations are cleared, including outstanding payments, charges for jobs already dispatched, and any ongoing service commitments that have been initiated.
QC reserves the right to suspend, restrict, or permanently terminate a Customer’s access to the Platform and/or Services, with or without prior notice, under any of the following circumstances: (a) Breach of these Terms, QC policies, or any applicable laws and regulations. (b) Misuse of the Platform or Services, including but not limited to fraudulent bookings, unauthorized use, or attempts to bypass QC’s authorized payment channels. (c) Abusive, threatening, harassing, or otherwise inappropriate behavior towards QC’s employees, service personnel, or representatives. (d) Non-payment of service charges, repeated payment failures, chargebacks, or disputed transactions without valid basis. (e) Security or safety concerns, including misuse of data, attempts to hack, tamper with, or gain unauthorized access to restricted areas of the Platform or QC systems. (f) Valid requests or directions from government authorities, law enforcement agencies, regulators, or court orders. (g) Engagement in unlawful, unsafe, or prohibited activities at the service premises, including but not limited to possession or use of illegal substances, violence, harassment, or any other criminal act.
Upon termination or suspension of Services by either the Customer or QC: (a) All pending, scheduled, or future bookings may be cancelled at QC’s sole discretion, without any obligation to complete them. (b) Customer access to the Platform, including their Account, booking history, and service records, may be permanently or temporarily disabled. (c) QC may withhold refunds, adjust against pending dues, or apply deductions in accordance with its Cancellation & Refund Policy. (d) QC reserves the right to recover any outstanding amounts due from the Customer and may adjust such amounts against refunds, credits, or any other sums payable to the Customer, if applicable. (e) Any warranties, guarantees, or service commitments provided by QC shall automatically stand void if termination is due to the Customer’s breach, misconduct, or unlawful activity. (f) QC shall not be liable for any inconvenience, loss, or damages suffered by the Customer as a result of termination or suspension under this Clause.
The Customer agrees to indemnify, defend, and hold harmless QC, its affiliates, officers, employees, representatives, and authorized service personnel from and against any and all claims, losses, damages, penalties, liabilities, costs, or expenses (including reasonable legal fees) arising from or relating to: (a) Misuse of the Platform or Services, including fraudulent or unauthorized activity under the Customer’s Account; (b) Misconduct, unlawful activity, negligence, or unsafe site conditions attributable to the Customer; (c) Breach of these Terms, applicable laws, or QC’s policies; (d) Claims brought by third parties (including but not limited to housing societies, landlords, neighbors, or regulatory authorities) resulting from the Customer’s actions, omissions, or instructions during service execution; (e) Any disputes, damages, or liabilities arising from direct engagements with QC service personnel outside the authorized QC Platform.
The following obligations shall survive termination or suspension of Services: (a) Outstanding payment obligations of the Customer. (b) Clauses relating to confidentiality, data protection, warranties, limitation of liability, and indemnities. (c) Any rights, remedies, or claims accrued to QC prior to termination. (d) QC’s right to pursue legal action for damages or recovery of losses caused by the Customer’s breach or misconduct.
(a) The Services are provided strictly on an “as-is” and “as-available” basis. QC makes no express or implied warranties, guarantees, or representations regarding the Services, except as specifically stated in these Terms.
(b) Without limiting the generality of the above, QC does not warrant that the Platform or Services will be uninterrupted, timely, secure, or error-free; service outcomes will meet the Customer’s specific requirements beyond QC’s stated commitments; or any defects, errors, or disruptions will be corrected immediately.
(c) QC shall not be responsible for interruptions, delays, or failures in service performance caused by third-party service providers, including internet service providers, mobile operators, or payment gateways; network or connectivity failures; or events beyond QC’s reasonable control.
(a) All air conditioning products purchased through QC or its authorised partners are covered under the Original Equipment Manufacturer (OEM) warranty, subject to the OEM’s terms and conditions.
(b) QC’s role in such cases is limited to facilitating warranty claims and coordinating with the OEM. The final decision on warranty coverage, repair, or replacement lies solely with the OEM.
(c) QC shall not be held liable for product defects, delays, or failures attributable to the OEM; non-availability of spare parts, consumables, or accessories; or denial of warranty service by the OEM due to customer misuse, improper maintenance, or other exclusions under OEM policies.
(d) Customers acknowledge that all obligations relating to product quality, performance, and durability rest with the OEM, and QC cannot extend or modify OEM warranties.
(a) By booking and availing Services, the Customer expressly acknowledges that installation, repair, and servicing of air conditioning systems involve certain physical, technical, and environmental risks, including but not limited to drilling, electrical work, water leakages, structural limitations, and handling of heavy equipment.
(b) QC shall not be liable for any damages, delays, or service failures arising from, including but not limited to pre-existing defects in the Customer’s premises (such as faulty electrical wiring, weak structural integrity, poor drainage, or water seepage); failure of the Customer to ensure site readiness as outlined under Clause 3.5 (e.g., lack of access, utilities, or permissions); requests made by the Customer for work outside the original booked service scope, whether verbal or written; or Customer-supplied materials or third-party products (e.g., electrical components, consumables, or accessories not provided by QC).
(c) The Customer shall bear full responsibility, liability, and risk for any unsafe, unlawful, or non-compliant conditions at the service premises, including but not limited to possession or use of illegal substances, weapons, or hazardous materials; harassment, violence, or abusive conduct; or any other criminal, negligent, or unsafe act.
(d) In such cases, QC reserves the right to refuse or discontinue services immediately, without refund; and recover any damages, costs, or losses incurred due to the Customer’s failure to comply with responsibilities under these Terms.
To the maximum extent permitted under applicable law, QC shall not be liable to the Customer or any third party for loss of business, profits, contracts, or revenue, whether direct or indirect; loss of data, goodwill, reputation, or anticipated savings; consequential, incidental, punitive, exemplary, or special damages, even if QC has been advised of the possibility of such damages; inconvenience, delay, or opportunity loss arising from service rescheduling, substitution of personnel, product unavailability, or cancellation of bookings; or damages caused by third-party actions (including building authorities, society restrictions, OEMs, or service personnel acting outside QC’s authorized scope). Such exclusions shall apply regardless of the form of action—contract, tort, negligence, or otherwise—and shall survive termination of these Terms.
(a) QC’s maximum aggregate liability for any claim, demand, or cause of action arising out of or relating to the Services, whether in contract, tort (including negligence), strict liability, or otherwise, shall be strictly limited to the amount actually paid by the Customer to QC for the specific service or booking giving rise to such claim.
(b) Where no payment was made for the Service (e.g., warranty support covered by OEM), QC’s liability shall be limited to INR 1,000 (Indian Rupees One Thousand only) or the minimum statutory amount required under applicable law, whichever is lower.
(c) This limitation shall apply regardless of the number of claims made and whether such claims arise jointly or severally.
(d) The liability cap expressly excludes claims covered by the OEM warranty (governed solely by OEM terms); incidents caused by unlawful activity, unsafe site conditions, or Customer misconduct; and any damages falling under Clause 9.4 (Exclusion of Indirect Damages).
(a) QC shall not be liable for any failure, delay, or disruption in the performance of its obligations under these Terms where such failure or delay is caused, directly or indirectly, by events beyond its reasonable control (“Force Majeure Events”).
(b) Force Majeure Events include, but are not limited to natural disasters (floods, earthquakes, storms, cyclones, fires, pandemics); strikes, lockouts, labour disputes, or industrial disturbances; acts of government, regulatory restrictions, changes in law, embargoes, or expropriations; network, utility, or communication failures; and civil unrest, riots, terrorism, war, or armed conflict.
(c) For clarity, QC’s refusal or inability to perform Services due to unsafe site conditions, unlawful activity, or criminal conduct at the Customer’s premises shall also be deemed a Force Majeure Event, and QC shall bear no liability in such cases.
(d) If a Force Majeure Event continues for more than 30 consecutive days, QC reserves the right to cancel the affected booking(s) without liability, subject to refunding any prepaid amounts for unrendered Services.
(a) All services are performed by QC’s authorized and trained service personnel. QC exercises due care in vetting, training, and monitoring its personnel, but individual technicians remain personally responsible for their own conduct while on-site.
(b) QC shall not be liable for any willful misconduct, negligence, theft, fraud, harassment, or unlawful activity committed by individual technicians. In such cases, liability shall rest solely with the individual(s) involved.
(c) If such an incident occurs, Customers must immediately report it to QC through official support channels. QC will investigate the complaint promptly; suspend or blacklist the personnel involved, if found guilty; and provide reasonable assistance to the Customer in pursuing claims or remedies against the individual(s).
(d) Customers agree to cooperate with QC during such investigations, including by providing accurate details of the incident; sharing available evidence (e.g., CCTV footage, photographs, or witness information); and supporting QC or law enforcement authorities in verifying facts.
(e) This disclaimer does not affect QC’s workmanship warranty under Clause 6.2, which applies strictly to service quality and workmanship defects.
The Customer agrees to indemnify, defend, and hold harmless QC, its officers, employees, and service personnel against all claims, losses, penalties, damages, or expenses arising from misuse of the Platform or Services; breach of these Terms or applicable laws; misconduct, unsafe site conditions, or unlawful activity attributable to the Customer; or third-party claims (e.g., from building societies, landlords, or neighbors) related to service execution at the Customer’s premises.
These Terms, and any dispute or claim arising out of or in connection with the Services, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Subject to the arbitration provisions set out in Clause 10.3 below, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes, claims, or proceedings arising out of or in connection with these Terms or the Services.
(a) Any dispute, controversy or claim arising out of or relating to these Terms or the Services (including the validity, interpretation, breach or termination thereof) shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.
(b) The Arbitral Tribunal shall consist of three arbitrators. Each party shall appoint one arbitrator in writing within 30 days of receipt of a request for arbitration. The two arbitrators so appointed shall, within 30 days of their appointment, jointly appoint the third arbitrator who shall act as the presiding arbitrator. If either party fails to appoint an arbitrator within the prescribed period, or if the two party-appointed arbitrators fail to appoint the presiding arbitrator within the prescribed period, the appointment shall be made by the Principal Bench of the Mumbai High Court (or any other appointing authority as agreed by the parties).
(c) The seat of arbitration shall be Mumbai, Maharashtra and the arbitration proceedings shall be conducted in English. The arbitral award shall be final and binding on the parties.
(d) Notwithstanding the foregoing, QC may approach a court of competent jurisdiction for interim or urgent relief as necessary to preserve its rights.
Notwithstanding the arbitration provisions set out above, nothing in these Terms shall prevent QC from approaching a court of competent jurisdiction to seek interim, emergency, or injunctive relief, including but not limited to measures required to protect QC’s rights, assets, or intellectual property, safeguard customer data or confidential information, prevent misuse of the Platform or Services, or address urgent matters where delay would cause irreparable harm. Such recourse to courts for interim relief shall not be deemed a waiver of QC’s right to pursue arbitration for the final resolution of disputes.
(a) Customers may raise complaints, grievances, or service-related issues through any of the following official QC channels: the QC Platform (mobile application or website), QC’s customer helpline (as published on the Platform), or QC’s official support email address.
(b) Such complaints may relate to (including but not limited to) service quality and workmanship, conduct or behavior of QC’s service personnel, billing disputes or overcharging, cancellations, refunds, or rescheduling issues, platform or booking process issues, warranty claims, spare parts, or AMC disputes, or any other matter directly connected with QC’s Services.
(a) Acknowledgement: All complaints received through QC’s official channels shall be acknowledged within 4 (four) working hours of receipt.
(b) Initial Resolution Effort: QC will make best efforts to resolve complaints within 7 (seven) working days of acknowledgement, or within the timelines specified under QC’s applicable Service Level Commitments (SLCs), whichever is earlier.
(c) Extended Timelines: If a complaint requires additional time due to complexity (e.g., third-party/OEM involvement, technical investigation, or regulatory queries), Customers shall be informed of the reason for delay and provided with an updated expected resolution timeline.
(d) Communication of Outcome: All resolutions, whether full or partial, shall be communicated to the Customer through the same channel used for lodging the complaint, or any other contact method registered with QC.
(a) First Level Escalation: If a complaint is not satisfactorily resolved within the initial resolution timeline, the Customer may escalate the matter to QC’s Zone Manager through the Platform, helpline, or email.
(b) Second Level Escalation: If the issue remains unresolved or the Customer is dissatisfied with the response at the first level, the complaint may be further escalated to QC’s Territory Manager (Grievance Redressal Officer). The contact details of the Grievance Officer shall be published on QC’s Platform and updated from time to time in accordance with applicable laws.
(c) Grievance Officer Response: The Grievance Officer shall acknowledge the escalated complaint within 48 hours of receipt and provide a resolution or a reasoned response within 30 (thirty) days, in compliance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and other applicable Indian regulations.
(d) Final Recourse: If the Customer is not satisfied with QC’s resolution at the escalation levels, the Customer may pursue remedies available under applicable Indian laws, including consumer forums, arbitration (as per Clause 10), or courts of law.
(a) QC shall maintain a structured complaints management and redressal system in line with applicable Indian laws, including but not limited to the Information Technology Act, 2000 and related rules, the Consumer Protection Act, 2019 and related rules, and the Digital Personal Data Protection Act, 2023 (once fully notified and applicable).
(b) QC shall ensure that complaints are recorded, tracked, and resolved within the prescribed timelines; customers are kept informed of the status of their complaints until resolution; and internal audits and compliance checks are conducted periodically to assess the effectiveness of the complaint redressal mechanism.
(c) QC shall cooperate fully with lawful directions, investigations, or orders from regulators, consumer forums, or courts of law regarding complaint redressal.
QC reserves the right, at its sole discretion, to revise, amend, or update these Terms at any time. Any such modifications shall become effective immediately upon being published on the QC Platform (website and/or mobile app), unless otherwise specified. Customers are encouraged to review the Terms periodically to stay informed of any updates. Continued access to or use of the Services after such modifications constitutes acceptance of the revised Terms.
(a) QC reserves the right to add, modify, suspend, or discontinue the Services (in whole or in part), either temporarily or permanently, at its sole discretion and with or without prior notice.
(b) QC shall not be held liable for any inconvenience, loss, or damages that may result from such modifications, suspension, or discontinuation of Services.
(c) Confirmed bookings already accepted and dispatched will not be affected by such modifications, except in unavoidable circumstances such as technician unavailability, site safety concerns, force majeure events, or legal or regulatory requirements.
(d) In such unavoidable cases, QC will notify the Customer at the earliest and, where applicable, offer an alternative service slot at no additional cost or a full refund of any pre-paid amount, without cancellation charges, in line with QC’s Cancellation & Refund Policy.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or other authority of competent jurisdiction, such provision shall be deemed severed from these Terms. The remaining provisions shall remain valid, binding, and enforceable to the fullest extent permitted by law, and the intent of the parties shall be given effect as closely as possible.
(a) Customers shall not assign, transfer, or delegate their rights, obligations, or Accounts under these Terms without QC’s prior written consent. Any attempted assignment in violation of this clause shall be null and void.
(b) QC may assign or transfer its rights and obligations, in whole or in part, to its affiliates, successors, or authorized service providers without requiring prior consent from Customers.
(c) Such assignment or transfer shall not affect the validity or enforceability of these Terms, and Customers shall remain bound by their obligations hereunder, irrespective of any change in QC’s structure, ownership, or authorized service providers.
(a) All formal notices, requests, or communications to QC (other than routine service-related queries) must be addressed to QC’s registered office address or QC’s official legal email address, as published on the Platform.
(b) Notices shall be deemed received by QC if sent by email — upon receipt of acknowledgment from QC’s designated email system; if sent by courier or registered post — upon confirmed delivery at QC’s registered office.
(c) Notices to Customers may be sent by QC via email, SMS, app notification, WhatsApp, or postal mail to the contact details provided in the Customer’s account. Such notices shall be deemed valid and binding when dispatched by QC to the latest details available on record.
These Terms are intended solely for the benefit of the Customer and QC. No provision in these Terms shall be construed as conferring any rights, remedies, or benefits on any third party, including service personnel, vendors, or contractors, nor shall any third party have the right to enforce any provision of these Terms.
(a) QC shall not be held liable for any delay, failure, or inability to perform its obligations under these Terms if such delay, failure, or inability arises from causes or events beyond its reasonable control (“Force Majeure Events”).
(b) Force Majeure Events include, without limitation natural disasters (floods, earthquakes, cyclones, fire, etc.); epidemics, pandemics, or public health emergencies; acts of God, war, terrorism, riots, or civil commotion; strikes, lockouts, or other labour/industrial disputes; government restrictions, regulatory actions, or lockdowns; power outages, utility failures, internet or telecommunication breakdowns; and any other unforeseeable, unavoidable, or extraordinary event that materially prevents QC from providing Services.
(c) In the event of a Force Majeure Event, QC may suspend, delay, or reschedule the Services without incurring liability; Customers will be notified at the earliest practicable opportunity; and if Services cannot be reasonably rescheduled, Customers shall be eligible for a full refund of any pre-paid amount, in accordance with QC’s Cancellation & Refund Policy.
(d) For clarity, QC’s inability or refusal to perform Services due to unlawful activity, unsafe site conditions, or criminal conduct at the Customer’s premises shall also constitute a Force Majeure Event. In such cases, QC shall bear no liability, and any service fees already paid may be forfeited.
Quiet Cool LLP — Registered Office: [full registered address — fill in].
GSTIN: [ ] | CIN/LLPIN: [ ]
Grievance Redressal Officer: [Name], Email: [email@example.com], Phone: [+91-XXXXXXXXXX].
For legal notices: [legal@quietcool.in] and Registered Office address.
