1. Customer-Initiated Cancellations

1.1 Before Technician Dispatch

• • Cancellations made before a technician is dispatched are free of charge.
• • Any prepaid amount will be refunded in full.

1.2 After Technician Dispatch but Before Arrival

• • A nominal cancellation fee (as per QC's prevailing Rate Card) may apply to cover logistics and scheduling costs.
• • The balance prepaid amount will be refunded after deducting applicable charges.

1.3 After Technician Arrival / Site Visit Started

• • If the Customer cancels after the technician arrives, or if service cannot be performed due to inaccessibility or site unreadiness, a minimum visit charge (as per Rate Card) will apply.
• • Costs for consumables already used (e.g., copper piping, gas charging, wiring, brackets) are non-refundable.

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2. QC-Initiated Cancellations

QC may cancel or reschedule a booking due to:

• • Technician unavailability,
• • Unsafe site conditions, or
• • Force Majeure Events (as defined in the Terms & Conditions, including lockdowns, natural disasters, or strikes).

Refunds in Such Cases

• • Customers will receive a full refund of any prepaid amount with no cancellation charges, OR
• • Customers may choose to reschedule the booking at no extra cost.

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3. Refund Timelines & Method

• • Refunds will be processed within 7–10 working days to the original payment method.
• • For UPI/Wallets, refunds may reflect sooner (1–3 working days, depending on bank/payment provider).
• • Cash on Delivery (COD) bookings: no refund applies as no advance payment was made. However, if visit charges apply, these must still be paid to QC.
• • QC is not responsible for delays caused by banks, payment gateways, or external institutions.
• • A refund confirmation email/SMS will be sent once initiated.

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4. Non-Refundable Charges

The following are strictly non-refundable once incurred:

• • Service charges for jobs already completed,
• • Convenience/platform fees (if applicable),
• • Consumables and materials delivered or used at site,
• • Third-party charges incurred on the Customer's behalf.

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5. Exceptions

• • In cases of QC's proven fault (e.g., defective installation, incorrect billing, confirmed non-delivery of service), QC may issue a full or partial refund, overriding the above rules.
• • Any refund dispute will be resolved as per Clause 10 (Governing Law & Dispute Resolution) of QC's Terms & Conditions.

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6. Contact for Refunds & Cancellations

For cancellation or refund requests, please contact us through:

• • 📞 QC Customer Helpline: [Insert Number]
• • 📧 Email: [Insert Official Email]
• • 🌐 Support: via App/Website

If unresolved, Customers may escalate complaints under QC's Grievance Redressal Mechanism, acknowledged within 48 hours and resolved within 30 days.