📢 Grievance Redressal Contact Information

Last Updated: [To be shown on website]

At Quiet Cool LLP ("QC"), we are committed to resolving customer concerns promptly, fairly, and in compliance with applicable Indian laws. This Grievance Redressal Policy should be read together with QC's Terms & Conditions and Privacy Policy, both of which form an integral part of our customer service framework.

1. How to Raise a Complaint

Customers may raise complaints, queries, or service-related issues through the following official QC channels:

  • • 🌐 QC Platform (website or mobile app)
  • • 📞 QC Customer Helpline: [Insert Number]
  • • Whatsapp
  • • 📧 QC Official Support Email: [Insert Email]

Complaints may relate to (including but not limited to):

  • • Service quality, workmanship, or technician behaviour.
  • • Bookings, cancellations, rescheduling, or refunds.
  • • Billing disputes or overcharging.
  • • Platform functionality or technical errors.
  • • Privacy, data protection, or misuse of personal information.

⚠️ Note: Complaints must be raised only through QC's official channels. QC shall not be responsible for issues arising from off-platform dealings or unauthorized contacts with service personnel.

2. Escalation to Grievance Officer

If your complaint is not satisfactorily resolved at the first level, you may escalate it directly to QC's designated Grievance Redressal Officer, who also serves as the Data Protection Officer (DPO) under the Digital Personal Data Protection Act, 2023.

Grievance Officer – Contact Details

  • • 👤 Name: [To be appointed]
  • • 🎓 Designation: Grievance Officer – Customer Experience & Data Privacy
  • • 📧 Email: [Insert QC grievance email]
  • • 🏢 Address: Quiet Cool LLP, [Registered Address], Mumbai – 400008, Maharashtra, India

3. Complaint Handling Timelines

  • • ⏱ Acknowledgement: Within 48 hours of receipt.
  • • ✅ Resolution: Within 30 days from acknowledgement, depending on the complexity of the issue.
  • • 📜 Further Escalation: If still unresolved, you may approach the appropriate Consumer Commission under the Consumer Protection Act, 2019, or relevant authorities under Indian law.

4. Regulatory Compliance

QC's grievance redressal system is designed to comply with:

  • • The Consumer Protection Act, 2019.
  • • The Information Technology Act, 2000 and the IT (Reasonable Security Practices & Procedures and Sensitive Personal Data or Information) Rules, 2011.
  • • The Digital Personal Data Protection Act, 2023 (as and when notified).